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Wipro - CMS in Retail Banking

Wipro - CMS in Retail Banking

Who Is This Vendor Assessment For?
NelsonHall’s CMS in retail banking industry sector profile on Wipro is acomprehensive assessment of Wipro’s retail banking sector customermanagement services (CMS) offerings and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers ofCMS to serve the retail banking sector and identifying vendorsuitability for CMS RFPs
Vendor marketing, sales and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights
Wipro Ltd (Wipro) is a public company headquartered in Bangalore, Indiaand traded on the Bombay Stock Exchange, the National Stock Exchangeof India, and since 2000 on the New York Stock Exchange. Founded in1945 in India, it entered the IT services industry in 1980, and by the endof the 1990s was established as an IT services provider. Today, it has~170k employees and annual revenues of ~$7.7bn for FY 2015-2016.Wipro entered the BPS space in 2002 with the acquisition of Spectramindfor ~$93m. Spectramind was an Indian customer management servicesprovider with ~2.6k seats and ~2.7k employees. It was based in Mumbaiand New Delhi, supporting clients in the technology, telecom, financialservices sectors and consumer durable manufacturers. Since then, Wiprohas been expanding its BPS business organically and through acquisitionsto include F&A, procurement, healthcare administration, HRO, legalprocess services, digital content creation and marketing, and analytics.Wipro has ~20.5k customer management services (CMS) FTEs in 24delivery centers across 12 countries, supporting 20 languages.Wipro invested in the mortgage industry when it acquired GallagherFinancial Services, and a platform based originations solution. As a partof this acquisition, it obtained access to a loan origination platform calledNetOxygen. It also invested in a partnership with a leading sub-servicerfor loan servicing.Wipro is providing CMS delivery for CMS retail banking organizationsfrom the following locations:
India, U.S., Europe, and the Philippines.

Scope of the Report
The report provides a comprehensive and objective analysis of Wipro’sretail banking offerings, capabilities, and market and financial strength,including:

Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s CMS retail banking customerbase, including the company’s targeting strategy and examples ofcurrent contracts
Analysis of the company’s retail banking sector CMS offerings andkey service components
Analysis of the company’s delivery organization including thegeography of delivery locations used for CMS retail banking sectorclients.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Partnerships
4.2 Technology
5. Target Markets
6. Strategy
7. Strengths and Challenges
7. 1 Strengths
7. 2 Challenges
8. Outlook

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