NelsonHall’s Vendor Assessment for Wipro is a comprehensive assessment of Wipro’s Finance & Accounting BPO offerings and capabilities in the financial services sector. This report is designed for:
Sourcing managers monitoring the capabilities of existing suppliers of F&A services and identifying vendor suitability for F&A RFPs
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
This NelsonHall vendor assessment analyzes Wipro’s F&A BPO offerings and capabilities in the financial services sector. Wipro is one of a number of F&A outsourcing services companies analyzed as part of NelsonHall’s comprehensive industry-analysis programs.
Wipro Group, headquartered in Bangalore, India, was founded in 1945 and is comprised of the following entities: Wipro Technologies, Wipro Infotech, Wipro Consumer Care and Lighting, and Wipro Infrastructure Engineering.
As of December 31, 2013, Wipro Group had ~146k employees and ~950 active clients in ~60 countries. CY 2013 revenues were $6,483m.
The ~$6bn company’s BPO services are provided within Wipro Technologies. Wipro’s F&A BPO is estimated to make up ~45% of Wipro’s overall BPO revenues. Wipro primarily targets large financial services firms based in the U.S., with ~70% of FAO revenues in the FS sector generated in North America, ~20% generated in EMEA and the remaining 10% in LATAM. Wipro’s entry into F&A BPO in the banking, financial services and insurance space was through services provided to a U.S. based bank in 2003.
Scope of the Report
This report provides a comprehensive and objective analysis of Wipro’s F&A BPO offerings, capabilities, and market and financial strength with regard to the FS sector, including:
Analysis of the company’s offerings and key service components
Identification of the company’s strategy, emphasis and new developments
Profile and analysis of the company’s customer base, including its targeting strategy
Analysis of the company’s strengths, weaknesses and outlook.