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WNS - Transforming Customer Management Services Through Analytics

WNS - Transforming Customer Management Services Through Analytics

Who Is This Vendor Assessment For?

NelsonHall’s Transforming Customer Management Services (CMS)Through Analytics profile on WNS is a comprehensive assessment of WNS’offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofCMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights

WNS has a standalone analytics practice, established as a separatebusiness unit in 2004, being previously aligned with individual businesslines. It is part of the company’s Knowledge Management (KM) service.WNS offers analytics in customer management services in:
Data management
Resource optimization
Reporting
Predictive and prescriptive analytics
Market research.

Scope of the Report

The report provides a comprehensive and objective analysis of WNS’CMS analytics offerings and capabilities, and market and financialstrengths, including:
Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components-Analysis of the company’s delivery organization including the locationof delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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