WNS - Transforming Customer Management Services Through Analytics
Who Is This Vendor Assessment For?
NelsonHall’s Transforming Customer Management Services (CMS)Through Analytics profile on WNS is a comprehensive assessment of WNS’offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofCMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.
Key Findings & Highlights
WNS has a standalone analytics practice, established as a separatebusiness unit in 2004, being previously aligned with individual businesslines. It is part of the company’s Knowledge Management (KM) service.WNS offers analytics in customer management services in:
Predictive and prescriptive analytics
Scope of the Report
The report provides a comprehensive and objective analysis of WNS’CMS analytics offerings and capabilities, and market and financialstrengths, including:
Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components-Analysis of the company’s delivery organization including the locationof delivery locations.