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WNS - Mortgage and Loan BPO

WNS - Mortgage and Loan BPO

Who Is This Vendor Assessment For?

NelsonHall’s Mortgage and Loan (M&L) BPO vendor assessment for WNS is a comprehensive assessment of WNS’ M&L BPO offerings and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for M&L BPO RFPs

Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

This NelsonHall assessment analyzes WNS’ offerings and capabilities in capital markets BPO. WNS is one of a number of reference data management BPO companies analyzed in NelsonHall’s comprehensive industry analysis programs.


M&L BPO is part of WNS’ financial industry line of business, under business process management (BPM). WNS started its M&L BPO business in 2006 when it acquired Trinity Partners, a mortgage processing BPO vendor, to pursue the mortgage services business. WNS’ retail banking BPO business grew, primarily from mortgage servicing contracts, until the economic downturn. As the financial crisis accelerated, the mortgage BPO business shrank in terms of revenues (~50%) and clients, consistent with industry experience. Since 2011, the mortgage BPO business has been growing; since the beginning of 2013, M&L BPO has been growing very fast (>100% revenues and new logos over the two year period).

Delivery Capabilities

WNS BPM delivers service from six delivery centers:




Colombo (Sri Lanka)

South Africa


WNS’ M&L BPM supports client operations in four markets: U.S., U.K., Middle East, and South Asia.

Target Markets

WNS’ primary targets for M&L BPO are:

Global banks headquartered in the U.S.

Mortgage servicers in the U.S.

Regional Middle Eastern and South African banks

Tier 1 Indian and other Asian banks

Investors in mortgage backed securities.

In future, WNS will continue to target global institutions based in the U.S. and regional banks based in Asia, Africa, and the Middle East. The focus in M&L is on loan administration, but mortgage portfolio acquisition services and loan origination are rapidly growing.

1. Strategy
2. Background
3. Financial Analysis
4. Organization Structure
5. Target Markets
6. Key Offerings
7. Strengths & Challenges
8. Emphases and priorities in 2014/2015
9. Outlook

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