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Transcom - Customer Management Services

Transcom - Customer Management Services

Who Is This Vendor Assessment For?

NelsonHall’s Customer Management Services (CMS) profile on Transcom is a comprehensive assessment of Transcom’s offerings and capabilities designed for:

 Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs

 Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

 Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

On November 26, 2014, Transcom completed redomiciliation to Stockholm from Luxembourg City, and a merger between the former parent entity Transcom WorldWide S.A. and the subsidiary Transcom WorldWide AB. In March 2015, Altor Equity Partners acquired Kinnevik’s majority share of 24.5%, for SEK 421m (~$49m).

In January, 2016, Transcom announced a restructuring initiative of its operations, creating a Continental Europe region combining operations in Spain and Portugal with the former Central and South Europe region (excluding the U.K.); integrating the English speaking markets in North America and Asia Pacific with the U.K. operations; preserving the North Europe region; and placing under review its LATAM operations.

Transcom has ~30k employees in 53 delivery centers across 22 countries, providing support in 33 languages. Transcom has ~400 clients. Transcom provides a range of CMS offerings at the various stages of the customer lifecycle, in addition to collections and translation services in Sweden:

Sales generation

Customer care

Technical support

Collections.

Scope of the Report

The report provides a comprehensive and objective analysis of Transcom’s CMS offerings and capabilities, and market and financial strengths, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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