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Transcom - Customer Experience Services in Travel, Transport, Hospitality

Transcom - Customer Experience Services in Travel, Transport, Hospitality

Who Is This Vendor Assessment For?
NelsonHall's Customer Experience Service in Travel, Transport, and Hospitality profile on Transcom is a comprehensive assessment of Transcom's offeringss and capabilities designed for:
- Sourcing managers monitoring the capabilities of exisitng suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves agianst their peer
- Financial analysts and investors specializing in the support services sector

Key Findings & Highlights
Transcom began supporting travel and transportation clients in 1999 and currently has 1k employees supporting the segment. It provides customer care, technical support, loyalty mangement, new customer acquisitons, up-sell and cross-sell, reservations, booking, ticking, order processing, analytics, and social media services

It clients include hotel chains, tavel agencies and OTAs, and logistics companies. It has approximately five clients in this sector.

Transcom's core offerings for the travel, transportation and hospitality clients are multilingual customer care and sales service

Transcom has 1k dedicated segment employees in six centers in Sweden, Serbia, Hungary, Poland, and Tunsia

Scope of the Report
The report provides a comprehensive and objective analysis of Transcom's customer experience services in travel, transportation, and hospitality offerings and capabilities, and market and financial strengths, including:
- Identification of the company's strategy, emphasis and new development
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offeringssw and key service components
- Analysis of the company's delivery organization including the location of delivery sites

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.2 Commercial Model
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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