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TeleTech - CMS in High Tech

TeleTech - CMS in High Tech

Who Is This Vendor Assessment For?

NelsonHall’s CMS in high tech industry sector profile on TeleTech is a comprehensive assessment of TeleTech’s high tech sector customer management services (CMS) offerings and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the high tech sector and identifying vendor suitability for CMS RFPs

Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman.

Across all sectors, TeleTech currently has ~42k employees working from 59 contact centers in 25 countries, and providing support in 52 languages.

TeleTech has ~4.5k dedicated agents supporting its CMS high tech clients from the following delivery locations: the U.S., the Philippines, Mexico, and Brazil.

TeleTech provides a range of offerings to the high tech sector, including:

Customer care

Sales

Technical support

Service set-up

Analytics

Digital marketing solutions.

Scope of the Report

The report provides a comprehensive and objective analysis of TeleTech’s high tech sector CMS offerings, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis and new developments

Analysis of the company’s strengths, weaknesses and outlook

Revenue estimates

Analysis of the profile of the company’s CMS high tech sector customer base, including the company’s targeting strategy and examples of current contracts

Analysis of the company’s high tech sector CMS offerings and key service components

Analysis of the company’s delivery organization including the geography of delivery locations used for CMS high tech sector clients.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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