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Tech Mahindra- Supply Chain Management Services

Tech Mahindra- Supply Chain Management Services
Who Is This Vendor Assessment For?
NelsonHall’s Supply Chain Management Services Vendor Assessment for
Tech Mahindra is a comprehensive assessment of Tech Mahindra’s
supply chain management service offerings and capabilities designed for:
Supply chain and planning managers monitoring the capabilities of
existing suppliers of supply chain services and identifying vendor
suitability for outsourcing services
Vendor marketing, sales and business managers looking to benchmark
themselves against their peers
Financial analysts and investors specializing in the supply chain
services sector.

Key Findings & Highlights
Tech Mahindra Business Process Services (TechM) is the BPS arm of Tech
Mahindra, a $4.8bn company part of Mahindra Group. In addition to CX
services, techM BPS provides supply chain management services, and
enterprise back-office such as source to pay, order management, and
TechM began offering SCM services ~2005 in a deal with a global
pharmaceutical major providing mainly order management services.
Over the past five years, it has worked to integrate various siloed
offerings into its SCM offering and aligned SCM into its main framework
of source, plan, make, deliver and return. The SCM offering includes
order management, logistics support, planning support for sales and
operations, spare parts management and warranty management.
TechM SCM has ~2,700 employees in 5 delivery locations in 2 countries.
It supports ~50 clients including telecom, pharmaceuticals, and

Scope of the Report
The report provides a comprehensive and objective analysis of Tech
Mahindra’s supply chain management service offerings, capabilities, and
market and financial strength, including:
Analysis of the company’s offerings and key service components
Revenue estimates
Identification of the company’s strategy, emphasis and new
Analysis of the profile of the company’s customer base including the
company’s targeting strategy and examples of current contracts
Analysis of the company’s strengths, weaknesses and outlook.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
8. Outlook

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