Tech Mahindra - Next Generation EUC Services
Who Is This Vendor Assessment For?
NelsonHall’s Next Generation EUC Services vendor assessment for Tech Mahindra is a comprehensive assessment of Tech Mahindra is a comprehensive assessment of Tech Mahindra's next generation ECU services offerings and capablities desinged for:
Mahindra is a comprehensive assessment of Tech Mahindra’s next
generation EUC services offerings and capabilities designed for:
- Sourcing managers monitoring the capablities of exisitng suppliers of IT services and identifying vendors suitablity for EUC services
- Vendor marketing, sales and business managers looking to benchmark themselves agaisnt their peers
- Financial analysts and investors specializing in ECU services sector.
Key Findings & Highlights
Tech Mahindra was founded in 1986 and is headquartered in Mumbai India. A major shareholder is Mahindra Group (with ~26.3% of shares
In June 2013, Tech Mahindra (TM) announced the finalization of its merger with Mahindra Satyam (MS); the merger entity is now called Tech Mahindra. Tech Mahindra and Mahindra Statyam had a large complementary client base in terms of geographical and vertical presence; Tech Mahindra had targeted telecom service providers with an IT aand BPS services portfolio and investments in networks, security and business process; and Mahindra Satyam had focused on a wider range of enterprise clients, inluding telecom, with primary focus in connsulting, engineering and analytics.
IN FY17 (the period ending March 31, 2017), Tech Mahindra had revenues of $4.3bn, and a headcount of 116k ( at the end of June 30, 2017).
Because of its background as a JV between BT and Mahindra & Mahindra, Tech Mahindra continues to have a strong presence in the communication sector ( represneting 48% of its revenues in FY17). Other important sectors are manufacturing (19%); BFSI (12%); technology, medi, and entertainment (7%); retail, transport, and slogistics (7%); and emerging vertical (7%).
Also, for the same reason, Tech Mahindra has a more geographically balanced client presence than many of its Indian peers: 47% of its revenues came form the Americas iin FY17, with Europe represnting 29%, and RoW 24%.
Tech Mahindra provides end-user computing services as part of its Infrastructure Management Services divsion (IMS). THis also includes datacenter, cloud, networks, security, app support, and IT operations. It supports ~320k end-users and deal with ~2m indicents per annum. It positions its next generation end-user computing services under its Digital Workplace Solutions offerings.
Tech Mahindra has ~10.5l FTEs across Infrastrucuture Managed Srvices (IMS). Of these, ~4.3k FTEs are dedicated to end-user services, with ~850 FTEs dedicated to build services, and ~3.5 FTEs on run seervices (~2.8k engineers and ~750 FTEs on service desk).
Scope of the Report
The report provides a comprehensive and objective analysis of Tech Mahindra's next generation EUC service offerings, capablities and market and financial strength, including:
- Analysis of the company's offerings and key service components
- Revenue estimates
- Identification of the comapny's strategy, emphasis and new development
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of currrent contracts
- Analysis of the company's strengths, weaknesses and outlook