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Tech Mahindra - Next Generation EUC Services

Tech Mahindra - Next Generation EUC Services

Who Is This Vendor Assessment For?
NelsonHall’s Next Generation EUC Services vendor assessment for Tech Mahindra is a comprehensive assessment of Tech Mahindra is a comprehensive assessment of Tech Mahindra's next generation ECU services offerings and capablities desinged for:
Mahindra is a comprehensive assessment of Tech Mahindra’s next
generation EUC services offerings and capabilities designed for:
- Sourcing managers monitoring the capablities of exisitng suppliers of IT services and identifying vendors suitablity for EUC services
- Vendor marketing, sales and business managers looking to benchmark themselves agaisnt their peers
- Financial analysts and investors specializing in ECU services sector.

Key Findings & Highlights
Tech Mahindra was founded in 1986 and is headquartered in Mumbai India. A major shareholder is Mahindra Group (with ~26.3% of shares
In June 2013, Tech Mahindra (TM) announced the finalization of its merger with Mahindra Satyam (MS); the merger entity is now called Tech Mahindra. Tech Mahindra and Mahindra Statyam had a large complementary client base in terms of geographical and vertical presence; Tech Mahindra had targeted telecom service providers with an IT aand BPS services portfolio and investments in networks, security and business process; and Mahindra Satyam had focused on a wider range of enterprise clients, inluding telecom, with primary focus in connsulting, engineering and analytics.

IN FY17 (the period ending March 31, 2017), Tech Mahindra had revenues of $4.3bn, and a headcount of 116k ( at the end of June 30, 2017).

Because of its background as a JV between BT and Mahindra & Mahindra, Tech Mahindra continues to have a strong presence in the communication sector ( represneting 48% of its revenues in FY17). Other important sectors are manufacturing (19%); BFSI (12%); technology, medi, and entertainment (7%); retail, transport, and slogistics (7%); and emerging vertical (7%).

Also, for the same reason, Tech Mahindra has a more geographically balanced client presence than many of its Indian peers: 47% of its revenues came form the Americas iin FY17, with Europe represnting 29%, and RoW 24%.

Tech Mahindra provides end-user computing services as part of its Infrastructure Management Services divsion (IMS). THis also includes datacenter, cloud, networks, security, app support, and IT operations. It supports ~320k end-users and deal with ~2m indicents per annum. It positions its next generation end-user computing services under its Digital Workplace Solutions offerings.

Tech Mahindra has ~10.5l FTEs across Infrastrucuture Managed Srvices (IMS). Of these, ~4.3k FTEs are dedicated to end-user services, with ~850 FTEs dedicated to build services, and ~3.5 FTEs on run seervices (~2.8k engineers and ~750 FTEs on service desk).

Scope of the Report
The report provides a comprehensive and objective analysis of Tech Mahindra's next generation EUC service offerings, capablities and market and financial strength, including:
- Analysis of the company's offerings and key service components
- Revenue estimates
- Identification of the comapny's strategy, emphasis and new development
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of currrent contracts
- Analysis of the company's strengths, weaknesses and outlook


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
8. Outlook

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