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Tech Mahindra - Advanced Digital Workplace Services

Tech Mahindra - Advanced Digital Workplace Services

Who Is This Vendor Assessment For?
NelsonHall’s Advanced Digital Workplace Services Vendor Assessment for Tech Mahindra is a comprehensive assessment of Tech Mahindra’s digital workplace services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital workplace services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in digital workplace
services.

Key Findings & Highlights
Tech Mahindra provides end-user computing services as part of its Infrastructure Management Services division (IMS). This also includes datacenter, cloud, networks, security, apps support, and IT operations. It supports ~425k end-users and deals with ~2.2m incidents per annum. It
positions its Digital Workplace Services capabilities across three broad
areas, which include:
- User experience: ability to work anytime, anywhere on any device. This includes personalization of services based on preferences, SLA expectations, and taking a role approach
- Business agility: with ease of set-up and provisioning, flexibility to ramp resources and capabilities up and down, while creating a secure endpoint management capability
- Future-ready IT/workplace: greater use of analytics and machine learning to reduce operational costs.

Scope of the Report
The report provides a comprehensive and objective analysis of Tech Mahindra’s digital workplace service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
8. Outlook

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