TaskUs- Multi-Channel CMS: Delivering Digital Customer Experience
Who Is This Vendor Assessment For?
NelsonHall’s Multi-channel Customer Management Services (CMS);Delivering Digital Customer Experience profile on TaskUs is acomprehensive assessment of TaskUs’ offerings and capabilities designedfor:
Sourcing managers monitoring the capabilities of existing suppliers ofCMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.
Key Findings & Highlights
TaskUs Inc. (TaskUs) is a private company headquartered in SantaMonica, CA providing BPS services.TaskUs' multichannel delivery includes traditional voice support, but itprimarily delivers customer-facing email and chat and back-office supportfor digital channels.
Scope of the Report
The report provides a comprehensive and objective analysis of TaskUsCMS multi-channel offerings and capabilities, and market and financialstrengths, including:
Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the locationof delivery locations.