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TaskUS - Digital CX Services

TaskUS - Digital CX Services

Who Is This Vendor Assessment For?
NelsonHall’s Digital Customer Experience Services on TaskUs is a comprehensive assessment of TaskUs’ offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights
TaskUs has ~11k employees based in the U.S., the Philippines, Mexico, Taiwan, and through partner sites in Colombia and El Salvador supporting ~29 languages.
It delivers over half of its services on digital channels such as email, web and mobile chat, social media, and social messengers.

Scope of the Report
The report provides a comprehensive and objective analysis of TaskUs digital customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.3 Commercial Model
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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