NelsonHall’s transformational CMS case studies on TCS provide comprehensive examples of its ability to transform a client’s CMS offerings in order to meet the organization’s business needs. The case studies are designed for:
Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Client Examples
Key client examples are TCS’ transformational CMS contract with an Australian BFSI and a U.S. retail bank.