TCS - Procurement BPO 2015
Who Is This Vendor Assessment For?
NelsonHall’s procurement BPO profile on Tata Consultancy Services (TCS) is a comprehensive assessment of TCS’ offerings and capabilities in procurement BPO. It is designed for:
Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
TCS BPO has over 35k employees, many based in 15 global delivery centers and servicing ~180 clients across 40 countries.
SCM and procurement BPO services are offered as part of TCS’ ‘Enterprise Business Services’ unit which also includes:
Finance and accounting outsourcing (FAO)
Human resources outsourcing (HRO)
Legal process outsourcing (LPO).
TCS’ procurement BPO portfolio lies at the core of TCS’ SCM BPO offerings and includes both S2C services and P2P services. These were largely built on the back of TCS’ F&A BPO capabilities and clients, and are offered as complementary services to F&A.
TCS’ other three SCM BPO offerings are:
Supply chain operations
Sales order management and sales support
After sales management (returns management).
Scope of the Report
The report provides a comprehensive and objective analysis of TCS’ procurement BPO offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.