Sutherland -Property & Casualty BPS
Who Is This Vendor Assessment For?
NelsonHall’s Property and casualty BPS profile on Sutherland is acomprehensive assessment of Sutherland’s offerings and capabilitiesdesigned for:
Sourcing managers monitoring the capabilities of existing suppliers ofProperty and casualty BPS services and identifying vendor suitabilityfor Property and casualty BPS RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.
Key Findings & Highlights
This NelsonHall vendor assessment analyzes Sutherland’s offerings andcapabilities in the property and casualty BPS sector. Sutherland is one of a number of BPS vendors analyzed in this comprehensive industry analysis.Sutherland Global Services (Sutherland) is a privately held vendorfounded in 1986, which is active in both horizontal and industry-specificBPS services. Its sector coverage includes BFSI, government, healthcare,technology, travel, retail, and telecoms. Insurance BPS, part of the BFSIbusiness segment, has been an active business for Sutherland for around12 years. Its first client was a top 10 P&C insurer which initially wanted to outsource certain voice based services for new business and customer acquisition. FTEs were rebadged to Sutherland through this contract and this is how Sutherland became active in the P&C BPS space. Throughout these 12 years, Sutherland has invested in its P&C capabilities, in front and back-office, reaching a total of 1k FTEs. Sutherland has licensed agents in all U.S. states
Scope of the Report
The report provides a comprehensive and objective analysis ofSutherland’s property and casualty BPS offerings and capabilities, andmarket and financial strengths, including:
Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the locationof delivery locations.
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