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Strategies in Captive and Shared Services Use by Banking Sector

Who Is This Report For?

NelsonHall’s “Strategies in Captive and Shared Services Use by Banking Sector” report is a comprehensive market assessment report designed for:
Sourcing managers investigating sourcing developments for shared services and captives within the retail banking, capital markets, and financial industry
Vendor marketing, sales and business managers developing strategies to target service opportunities within the retail banking, capital markets, and financial industry
Financial analysts and investors specializing in the retail banking, capital markets, and financial sectors.

Scope of the Report

The report analyzes the global market for captive and shared services and addresses the following questions:
What is the current and future market for captive and shared services?
What is the size and growth of the captive and shared services market by market segment?
Within captive and shared services, which processes are emerging strongly?
What are the market segments for captive and shared services and their characteristics? What are the drivers, benefits, and inhibitors for each segment? What are captive and shared services capabilities by segment?
What technologies and platforms are being utilized and what are the implications by market segment?
What user challenges and critical success factors by market segment?
How FIs are using the concept in each captive and shared services market segment?
Additional topics include contract lengths; pricing models; partnerships; acquisitions; delivery center locations and the use of offshoring; and characteristics by client size, geography, and industry.


1. Introduction
2. Executive Summary
3. Profile of Shared Service Centers Interviewed
4. Vendor Market Shared Service Center Services

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