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Retail Banking BPS

Retail Banking BPS

Who Is This Report For?
NelsonHall’s “Retail Banking BPS Market Assessment and Forecast”report is a comprehensive market assessment report designed for:

Sourcing managers investigating sourcing developments within theretail and commercial banking industry
Vendor marketing, sales and business managers developing strategiesto target service opportunities within the retail and commercial bankingindustry
Financial analysts and investors specializing in the retail andcommercial banking sector.

Scope of the Report
The report analyzes the global market for Retail Banking BPS servicesand addresses the following questions:
What is the current and future market for Retail Banking BPS services?What is the size and growth of the Retail Banking BPS market bymarket segment?
Within Retail Banking BPS services, which processes are emergingstrongly?
What are the market segments for Retail Banking BPS services andtheir characteristics? What are the drivers, benefits, and inhibitors foreach segment? What are vendor capabilities by segment?
What technologies and platforms are being utilized and what are theimplications by market segment?
What are vendor challenges and critical success factors by marketsegment?
How vendors are positioned within each Retail Banking BPS marketsegment?
Additional topics include:
contract lengths; pricing models;partnerships; acquisitions; delivery center locations and the use ofoffshoring; vendor targeting by client size, geography, and industry.

Key Findings & Highlights
RB BPS is a large scale, mature business with high adoption by tier 1banks in mature markets, and low adoption by mid/small tier banks or allbanks in emerging markets. Current adoption is from global banks, withsingle tower BPS engagements. Vendors are delivering elementalprocesses focused on disputes, reconciliation, and data management,from offshore centers.The top drivers of retail banking BPS are:

Mature markets:
lack of market growth (i.e. new customers) hasreduced ability to share overheads across larger revenue base. Bankslook for support to harvest optimum value from a stagnant customerbase. Also, younger customers (still a small part of the opportunity)prefer to engage banks in a non-legacy fashion, which requires nonbanksupport to implement
Emerging markets:
high cost of entry and variation across low volumemarkets drives the need for low cost third party support. Third partyshared services amortize the costs of new market entry (and wherepossible provides local market knowledge) and aggregates volumes tobenefit from scale.Pricing is rapidly shifting from per FTE (~60% of market) to pertransaction (~40% of market). Transaction pricing is preferred where avendor provides capital based BPS (e.g. infrastructure, software, ornetwork). RB BPS engagements are increasingly requiring ITS services,which use per FTE or fixed price methods.


1. Changing Shape of Retail Banking BPS Services
2. Buy-side Requirements
3. Market Size and Growth
4. Vendor Market Shares
5. Vendor Offerings & Targeting
6. Vendor Challenges and Success Factors
7. Appendix A: Service Definitions
8. Appendix B: Vendor Details
9. Appendix C: Key Regulations

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