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Raet- RPA and AI in HR Outsourcing

Raet- RPA and AI in HR Outsourcing

Who Is This Vendor Assessment For?
NelsonHall's RPA and AI in HRP Vendor Assessment for Raet is a comprehensive assessment of Raet's automation and artifical intelligence offerings and capabiliites designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of HR outsourcing and identifying vendor suitability for HR services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themseelves against their peers
- Financial analysts and investors specializing in the support services sector
- HR and payroll decison makers

Key Findings & Highlights
Rate (a subsidiary of Visma Group), is a Dutch-based HR services provider which also offers HR/payroll software. Founded in 1965, it is now the largest provider in the Netherlands and has ~10k clients, servicing ~1.7m client employees and an additional ~1.2m pensioners.
It orgical technology was mainframed-based which it operated until 2016 when it developed its cloud-based HCM platform, Raet Youforce. THe cloud-based platform supports one verssion across all clients
Raet’s services include:
- HR professionnal services
- Multi-porcess HR services (MPHRS): HR administrationn, sickness, payroll and employee helpdesk services, and application management services
- Managed payroll services
- Cloud payroll, offered with HCM annd time application
In July 2018 Raet was acquired by the Norway- based Visma Group from its pervious owner, HgCapital, which owned the company since June 2016.
This profile focuses specifically on Raet's RPA and Ai capability leveraged in the delivery of its HR services offerings. For more comprehensive overview of Raet's HR services capability, please refer to Raet - Next Generation Payroll Services vendor profile, available to NelsonHall subscribers.
Rae'ts current automationn program, (which it began ~3 yearss ago), is focused on leveraging robotic process automation (RPA) and artifical intelligence (AI) throoughout its HR services delivery model and enabling technology. Its continuously investing in automation initatives which leverage advanced technologies to drive operational effectiveness, boost productivity, reduce processing times, and enhance the UX by delivering reliable results more rapidly.
Raet has integrated the use of RPA into its end to end delivery model and ebableing technology with the goal of eliminating the manual and repeatable processes inherent to HR and payroll management. It has incorporated the use of RPA in the back end of its operations, to improve quality of work and to support capacity managment within its delivery centers.
Its current capability is primarily centered on payroll delivery ( a core segment of their HR offerings) and has automated the following high-level tasks, including:
- Payroll validations and audits
- Report generation
- Compliance and statutory reporting
Raet has a single chatbot in production today with integration to external applications such as Skype and Slack to support employee inquiry management through automation. It is seeking to expand with additional bots moving forward to support additonal countries and maintain GDPR compliance.
Raet leverages proprietary SaaS technologies in the deliveryw of its services, including Youfource HCM platform and RhPro (in LATAM), therefore all clients adopt its HR & payroll software as a minimum, and all of its clients are cloud-based. The majority (~98%) also use the Raet HCM cloud platform alongside its payroll cloud platform, while ~80% take software and services. Across its technology platforms, Raet incorporates the use of AI and ML to enhance the user experience and provide predictive analytic capability.
Raet leverages a COE in Amstrerdam, the Netherlands responsible for continous leading improvement initiatives and capabilities like RPA, AI and ML, etc. Its primary development is conducted in Madrid, Spain. Raet currently has ~14 FTE#'s dedicated to RPA and AI initiatives across the organization and expects this to grow in the coming 18-24 months to support future development and initaitves.
Raet's approach to targeting and roll out of its automation has been conducted at the process level. Because Raet delivers its HR services exclusively on its proprietary technology, (therefore requiring all clients to use the same platform), roll out will continue at the process level across all clients subscribing to a process vs. client by client (which is ogten the case with platform agnostic vendors.

Scope of the Report
The report provides a comprehensive and objective analysis of Raet’s RPA and AI offering leveraged in the delivery of its HR services, including:
- Identification of the company’s strategy, new developments, and outlook
- Analysis of the company’s offerings and key service components
- Analysis of the profile of the company’s customer base leveraging RPA and AI including the company’s targeting strategy
- Analysis of the company’s delivery organization including the location of delivery locations.

1. Background
2. Key Offerings
3. Delivery Capability and Partnerships
4. Target Markets
5. Strategy
6. Outlook

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