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RPA and AI Services in Banking Market Assessment and Forecast

RPA and AI Services in Banking Market Assessment and Forecast

Who Is This Report For?
NelsonHall’s “RPA and AI Services in Banking Market Assessment andForecast” report is a comprehensive market assessment report designedfor:
-Sourcing managers investigating sourcing developments within theretail and commercial banking industry
Vendor marketing, sales and business managers developing strategiesto target service opportunities within the retail and commercial bankingindustry
Financial analysts and investors specializing in the retail andcommercial banking sector.

Scope of the Report
The report analyzes the global market for RPA and AI Services inBanking and addresses the following questions:

What is the current and future market for RPA and AI Services inBanking?
What is the size and growth of the RPA and AI Services in Bankingmarket by market segment?
Within RPA and AI Services in Banking, which processes are emergingstrongly?
What are the market segments for RPA and AI Services in Banking andtheir characteristics? What are the drivers, benefits, and inhibitors foreach segment? What are vendor capabilities by segment?
What technologies and platforms are being utilized and what are theimplications by market segment?
What are vendor challenges and critical success factors by marketsegment?
How vendors are positioned within each RPA and AI Services inBanking market segment?
Additional topics include:
contract lengths; pricing models;partnerships; acquisitions; delivery center locations and the use ofoffshoring; vendor targeting by client size, geography, and industry.

Key Findings & Highlights
RPA and AI service for banking is an emerging business with highadoption by tier 1 banks in mature markets, and low adoption bymid/small tier banks. Current adoption is from global banks, with singleproduct tower engagements. Vendors are delivering elemental processesfocused on consulting and POC/pilots.The RPA and AI services in banking market is established with globalbanks. Lower tier banks have yet to consider widespread adoption.Vendors have tended to focus on individual country markets for theirservices, primarily the U.S. Consulting services tend to be delivered fromonshore. However, offshore delivery still dominates in the design,deployment, and operations support markets.


1. Changing Shape of RPA and AI Services in Banking
2. Buy-side Requirements
3. Market Size and Growth
4. Vendor Market Shares
5. Vendor Offerings & Targeting
6. Vendor Challenges and Success Factors
7. Appendix A: Service Definitions
8. Appendix B: Vendor Details
9. Appendix C: Key Regulations

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