Ones-to-Watch: Q3 2015

Ones-to-Watch: Q3 2015

Who Is This Report For?

The NelsonHall "Ones-to-Watch" Performance Index is a quarterly index of financial performance, monitoring changes in revenue growth and profitability for individual services vendors, and for segments of the market. The performance index is designed for:

Sourcing managers monitoring the capabilities of existing BPO and ITO suppliers

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Buyers monitoring the performance of individual suppliers of various process areas.

Scope of the Report

This report provides a comprehensive and objective analysis of 79 BPO and ITO vendors’ financial strength in various segments, including:

Analysis of the companies’ offerings and key service components

Indian IT service providers

Global/North American IT services providers

European vendors

Pure-play BPO vendors

Customer management services (CMS) vendors

HR outsourcing vendors

Financial services vendors.

Key Findings & Highlights

Seventy two vendors tracked by NelsonHall reported financial results for calendar Q3 2015, the period ending September 30, 2015. This quarter's "Ones-to-Watch" report monitors the financials for all 72 of these vendors, with 59 vendors providing both revenue growth and earnings before profit and tax (EBIT) for the period. Where the vendor's reporting period does not precisely match these dates, the dates for the closest reporting period were used, with a minimum of 55 days overlap.

Given the importance of financial stability, "Ones-to-Watch" scoring is generated on the basis of five points for each percentage of operating margin achieved (based on earnings before interest and tax), and one point for each percentage revenue growth. Negative points are scored on a similar basis for losses and decreases in revenues.

In terms of vendor categories, the Indian services vendors lead, though the pure play BPO services vendors made significant progress in Q3 2015.


1. Introduction
2. Executive Summary
3. Vendor Financial Performance in Q3 2015
4. Indian IT Services Vendor Performance in Q3 2015
5. Global/North American IT Services Vendor Performance in Q3 2015
6. European Vendor Performance in Q3 2015
7. Pure Play BPO Vendor Performance in Q3 2015
8. Customer Management Services Vendor Performance in Q3 2015
9. HR Outsourcing Vendor Performance in Q3 2015
10. Financial Services Vendor Performance in Q3 2015
11. HR Staffing Vendor Performance in Q3 2015

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