NelsonHall’s “North America BPO Market Forecast: 2013-2017” report is a comprehensive market forecast report designed for:
Sourcing managers monitoring the business process outsourcing industry and identifying vendor suitability for shortlists and RFPs
Executives seeking assistance in identifying levels of BPO vendor presence by service line and geography
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Scope of the Report
The report provides a forecast for the North America BPO market overall and by geography and by service line. It covers the following:
The business process outsourcing market size for 2012 and the forecast for these markets through 2013 to 2017
The business process outsourcing market size and forecast for North America, specifically covering the U.S. and Canada
The market size and forecast for business process outsourcing by service line covering customer management services, document management, industry-specific BPO including insurance, banking, and government BPO, finance & accounting outsourcing, HR outsourcing and procurement outsourcing
Identification of the leading vendors together with their revenues and market shares by geography and by service line.
Key Findings & Highlights
NelsonHall’s “North America BPO Market Forecast: 2013-2017” consists of 75 pages.
The North American BPO market is strengthening as the economy begins to recover and some of the business uncertainty that had inhibited BPO adoption fades but organizations continue to seek major cost savings and process standardization across their operations.
In particular, organizations are seeking a more transformational approach to BPO and expect suppliers to have a strong view of the “to-be” processes within their industries and organizations. At the same time, organizations are placing greater belief in the role of automation to complement existing labor-arbitrage and to play a major role in the ongoing replacement of personnel. In many process areas, the goal remains year-on-year cost reduction while achieving a level of greater process-effectiveness.