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Minacs - Customer Management Services

Minacs - Customer Management Services

Who Is This Vendor Assessment For?
NelsonHall’s Customer Management Services (CMS) profile on Minacs is a comprehensive assessment of Minacs’ offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
The Minacs Group, Inc. (Minacs) is a privately held outsourcing company headquartered in Toronto (Oshawa), Canada with additional headquarters in (Farmington Hills) Detroit, U.S. and Bangalore, India.
In 2014, an investor group led by CX Partners (CXP) and Capital Square Partners (CSP), a Singapore based investment holding company, acquired Minacs for ~$260m.
Minacs has 35 delivery centers in ten countries, with ~ 15k seats and ~21k employees, and supports 41 languages.
It offers customer management services in:
Customer care
Technical support
Marketing optimization
Telematics support.

Scope of the Report
The report provides a comprehensive and objective analysis of Minacs’ CMS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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