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Intelenet Global - CMS in Retail Banking

Intelenet Global - CMS in Retail Banking

Who Is This Vendor Assessment For?
NelsonHall’s CMS in retail banking industry sector profile on Intelenet is acomprehensive assessment of Intelenet’s retail banking sector customermanagement services (CMS) offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofCMS to serve the retail banking sector and identifying vendorsuitability for CMS RFPs
Vendor marketing, sales and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights
Intelenet Global Services (Intelenet) was founded in 2001 in India as ajoint venture between Housing Development Finance Corp. (HDFC) andTata Consulting Services (TCS). In July 2004, TCS sold its stake to HDFC tofocus on its own non-voice BPO services. In August 2004 Barclays Bank, aclient of Intelenet, purchased TCS’ former 50% stake from HDFC for£19m. In 2007, the management team led a buyout of Intelenet (with anestimated $200m purchase price), backed by American PE Blackstonewhich obtained over 75% share; at the time Intelenet’s revenues were~£37m.On June 1, 2011, Serco, a U.K. public services company, announced anagreement to buy Intelenet for £385m (~$630m), including a contingentpayment of up to £50m. The acquisition, which completed in 2012, gaveSerco breadth and international reach, with Intelenet’s 34 deliverycenters in seven countries. At this time, Intelenet’s revenues were~£119m.By the end of 2014, Serco decided to sell its international BPO businessto reduce net debt and focus on government service contracts. OnSeptember 16, 2015, Serco announced the sale for £220m cash and£30m loan note to Blackstone; the deal closed at the end of 2015. Serco’soffshore BPO operations had annual revenues of ~£235m in 2015. Thecompany was rebranded Intelenet Global Services.Intelenet employs ~55k staff across 70 delivery centers in eight countries,supporting ~105 CMS clients in 50 languages. It provides CMS, F&A,knowledge management, and technology services such as infrastructuremanagement. Intelenet is headquartered in Mumbai.

Scope of the Report
The report provides a comprehensive and objective analysis ofIntelenet’s retail banking offerings, capabilities, and market and financialstrength, including:
Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s CMS retail banking customerbase, including the company’s targeting strategy and examples ofcurrent contracts
Analysis of the company’s retail banking sector CMS offerings andkey service components
Analysis of the company’s delivery organization including thegeography of delivery locations used for CMS retail banking sectorclients.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Partnerships
4.2 Technology
5. Target Markets
6. Strategy
7. Strengths and Challenges
7. 1 Strengths
7. 2 Challenges
8. Outlook

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