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Infosys – Salesforce Services

Infosys – Salesforce Services

Who Is This Vendor Assessment For?
NelsonHall's Salesforce Services Vendor Assessment for Infosys is a comprehensive assessment of Infosys' Salesforce service offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for Salesforce services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in IT services and digital.

Key Findings & Highlights
Infosys provides Salesforce services mostly through its Salesforce Pratice (ISP) is a horizontal practice that has its P&L, salesforce, and delivery organization. It is part of Infosys' Horizon 2 portfolio, whicch includes practices and offerings with high growth potential such as big data and analysis, cybersecurity, digital experience, API econnomy, IoT, AI, and automation.

ISP has a heacount of 3k.
Thee strategy of ISP is multi-folded and includes:
- Bening involved early in the project lifecycle, working wiht organizations including Infosys Consulting
- Working across all SFDC clouds
- Verticalizing its offerings, including in banking through the integration with Infosys' Finacle software banking product; healthcare space, around care and patient management, and in other industries, of which the semiconductor, telecom, and automative industries
- Recuriting onshore. THe pactice is making use of Infosys' overall new delivery centers in the U.S., where it already has a headcount of 3k, in locations including Indianapolis, IN.
ISP's key clients include Telsstra, Daimler, BP, and Liberty Global, Johnson Controls, Wells Fargo.

Scope of the Report
The report provides a comprehensive and objective analysis of Infosys' Salesforce service offerings, capabilities, and market and financial strength, including:
- Analysis of the company's offerings and key service components, accelerators, and platforms
- Revenue estimates
- Identification of the company's strategy, emphasis and new developments
-Analysis of the profile of the company's customer base including the company's targeting strategy
- Analysis of the company’s strengths, weaknesses and outlook.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
8. Outlook

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