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Infosys- RPA and AI in Banking BPS

Infosys- RPA and AI in Banking BPS

Who Is This Vendor Assessment For?
NelsonHall’s Retail Banking BPS Vendor Assessment for Infosys is acomprehensive assessment of Infosys’ RPA and AI offerings and capabilitiesfor the banking industry designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofRPA and AI services and identifying vendor suitability for bankingindustry (consumer banking, commercial banking, and capital markets)RPA and AI services RFPs
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the support servicessector.

Scope of the Report
This NelsonHall assessment analyzes Infosys’ offerings and capabilities inRPA and AI services for the banking industry. Infosys is one of a number ofbanking services vendors analyzed in NelsonHall’s comprehensive industryanalysis programs.Infosys has been active in implementing automation capabilities for clients’operations over the past ten years. These capabilities were productized asthe first AssistEdge solution, which provided data extraction and updates.In late 2008, Infosys implemented its first RPA deployment at a bankingclient. A consumer lending client requested automation of data extraction,enrichment, and updates. Infosys implemented this capability usingproprietary tools, specifically AssistEdge and the recently launched InfosysMANA solution over the course of its RPA journey.

Scope of the Report
The report provides a comprehensive and objective analysis of Infosys’ RPAand AI services for banking offerings, capabilities, and market and financialstrength, including:
Identification of the company’s strategy, emphases and newdevelopments
Analysis of the company’s strengths, weaknesses and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location ofdelivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capabilities & Partnerships
5. Target Markets
6. Strategic Direction
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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