Who Is This Vendor Assessment For?
NelsonHall’s Learning BPO (LBPO) vendor assessment for Infosys is a comprehensive assessment of Infosys’ LBPO offering and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers of LBPO and identifying vendor suitability for LBPO RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the LBPO sector.
Key Findings & Highlights
Infosys began providing on-off training to its clients in 2007, and subsequently established a Learning Solutions Group.
Infosys is a full LBPO provider offering the following services: learning strategy, content development, delivery (including e-learning), learning administration (including vendor management), and learning technology.
Purchasing patterns for LBPO services tend to focus on a combination of services including strategy, delivery, and administration.
Infosys targets its existing BPO and HRO clients for its LBPO services.
2014 activity was primarily focused around implementing LBPO services for a U.K. based insurance company.
Scope of the Report
The report provides a comprehensive and objective analysis of Infosys’ LBPO offering, capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company