Infosys - Next Generation End-User Computing Services

Infosys - Next Generation End-User Computing Services

Who Is This Vendor Assessment For?
NelsonHall’s Next Generation EUC Services vendor assessment for Infosys is a comprehensive assessment of Infosys’ next generation EUC services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in EUC services sector.

Key Findings & Highlights
Infosys provides next generation end-user computing services within its Digital Workplace Management services, which has been a focus area for Infosys over the last five years.

Infosys has ~2k FTEs across 31 global delivery centers, supporting 30 languages on a 24/7 basis. It is evolving its traditional service desk, with a focus on end-user experience through its next generation service desk offering.

Infosys has developed IP called AssistEdge which provides a unified desktop view, self-service capabilities, real-time collaboration, and the ability to deploy RPA, analytics, and reporting.

Scope of the Report
The report provides a comprehensive and objective analysis of Infosys’
next generation EUC service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
8. Outlook

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