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Infosys - CMS in Retail Banking

Infosys - CMS in Retail Banking

Who Is This Vendor Assessment For?
NelsonHall’s CMS in retail banking industry sector profile on Infosys is acomprehensive assessment of Infosys’ retail banking sector customermanagement services (CMS) offerings and capabilities, designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMSto serve the retail banking sector and identifying vendor suitability for CMSRFPs
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
Infosys Limited (Infosys) is a publicly held company headquartered in Bangalore,India. It became a public limited company in India in 1992 and was listed on theNASDAQ in 1999. Infosys is a multinational provider of consulting, information technology, software engineering and business process outsourcing (BPO) services. It has over 199k employees globally and achieved $9.9bn in revenues in FY 2016 (projected).Infosys BPO has ~34k employees, of whom ~4.5k are customer management services (CMS) FTEs working in 18 centers in nine countries, supporting over 30 languages.Infosys has been providing B2B and B2C support for CMS retail banking clients since 2005. It provides CMS delivery to retail banking organizations from India and the Philippines.

Scope of the Report
The report provides a comprehensive and objective analysis of Infosys’ retail banking offerings, capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s CMS retail banking customer base, including the company’s targeting strategy and examples of current contracts
Analysis of the company’s retail banking sector CMS offerings and keyservice components
Analysis of the company’s delivery organization including the geography of delivery locations used for CMS retail banking sector clients.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Partnerships
4.2 Technology
4.3 Pricing
5. Target Markets
6. Strategy
7. Strengths and Challenges
7. 1 Strengths
7. 2 Challenges
8. Outlook

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