NelsonHall’s Key Vendor Assessment for Infosys is a comprehensive assessment of Infosys’ offerings and capabilities designed for:
Marketing, sales and business managers developing strategies to target service opportunities within the BPO/IT Services markets
Sourcing managers monitoring the capabilities of existing suppliers of IT outsourcing services and identifying vendor suitability for IT services
Consultants advising clients on vendor selection
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the BPO/IT services sector.
Key Findings & Highlights
“Renew the core business, innovate into new businesses”
Infosys CEO Dr. Vishal Sikka has consistently spoken of the drive to:
Both “Renew the core business”, through:
The application of automation, robotics and AI in BPO, applications services and infrastructure services. In an acceleration of various efforts in recent years to reduce the cost to serve in the BITS parts of the portfolio, recent significant developments include IAP and the acquisition of Panaya
An increased focus in product engineering services on IoT and areas such as predictive maintenance, machine learning, intelligent and adaptive systems. In product design combining techniques in CAD and software development
The application of design thinking (DT) in consulting services
And also “innovate into new businesses”, where Infosys is seeking to differentiate in its offerings portfolio and elevate its client relationships. Initiatives include:
New offerings, many of them platform-based
A large investment fund for tech start-ups. This is a new kind of activity for Infosys, which traditionally preferred the home-grown approach.
Five Year Goals
Infosys financial targets for FY 2020 include
Revenues of at least $20bn
An operating margin of at least 30%.
The Key Vendor Assessment looks at the implications of the aspirations underpinning these goals on corporate strategy.