Impact of Digital on IT Services in Retail Property & Casualty Sector: 2019

Impact of Digital on IT Services in Retail Property & Casualty Sector: 2019

Who Is This Report For?
NelsonHall’s “Impact of Digital in Retail Property & Casualty Sector: 2019” report is a comprehensive market assessment report designed for:
• Sourcing managers investigating sourcing developments within the Retail Property & Casualty sector
• Vendor marketing, sales and business managers developing strategies to target IT services (ITS) opportunities within the Retail Property & Casualty sector
• Financial analysts and investors specializing in the IT services and BPS sector

Scope of the Report
The report is based on interviews with executives in the Retail Property & Casualty sector in the U.S., U.K., Continental Europe, and Asia Pacific.
The report analyzes the worldwide market for IT services within the Retail Property & Casualty sector and addresses the following questions:
• What are the principal business priorities faced by organizations in the Retail Property & Casualty sector?
• What IT initiatives are planned by organizations in the Retail Property & Casualty sector?
• How relevant are digital initiatives to organizations in the Retail Property & Casualty sector?
• What digital initiatives are planned by organizations in the Retail Property & Casualty sector?
• What business areas are targeted for digital initiatives by organizations in the Retail Property & Casualty sector?
• What digital technologies are planned to be introduced by organizations in the Retail Property & Casualty sector?
• What are the key selection criteria used by organizations in the Retail Property & Casualty sector to select suppliers to implement digital initiatives?
• What shifts in sourcing approach are expected by executives in the Retail Property & Casualty sector over the next three years?
• How do companies in the Retail Property & Casualty sector expect their spend on ITS services to change over the next three years?

Key Issues & Highlights
Retail property and casualty insurance companies are looking to grow their customer base by attracting new clients and retaining and broadening relationships with existing clients through a focus on an expanded offering portfolio and accelerated delivery of services. However, this growth is tempered by concerns about managing fraud and other risks and inefficient legacy IT landscapes.

The need to expand their customer bases efficiently drove retail property and casualty insurers to identify, unprompted, the following key business priorities:
• Improve sales and marketing effectiveness and efficiency through use of analytics and improved cross and up-selling
• Reduce cost of administration through adoption of automation
• Improve customer service, through expanded use of self-service and improved fraud management.
Accordingly, retail property and casualty insurers are:
• Increasingly using digital to enhance pricing of premiums and new business acquisition
• Modernizing application landscapes through increased use of cloud, SaaS and DevOps
• Within their sourcing policies, prioritizing cloud native development & digital knowledge combined with increased use of SaaS.


1. Introduction
2. Executive Summary
3. Market Forecast
4. Key Business and IT Issues and Initiatives
5. Digital Initiatives
6. Changes in Spend

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