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Impact of Digital on IT Services in Life, Annuities , and Pensions Sector: 2018

Impact of Digital on IT Services in Life, Annuities , and Pensions Sector: 2018

Who Is This Report For?
NelsonHall's Impact of Digital on IT Services in Life, Annuities and Pensions: 2018 report is a comprehensive market assessment report designed for:
- Sourcing managers investigating soucing developments within the Life, Annuities and Pensions sector
- Vendor marketing, sales and business managers developing strategies to target IT services (ITS) opportunies within the Life, Annuities and Pensions sector
- Financial analysts and nvestors specializing in the IT services and BPS sectors

Scope of the Report
The report is based on interviews with executives in the Life, Annuities and Pensions seector in the U.S., U.K., Continental Europe, and Asia PacificThe report analyzes the worldwide market for IT service within for IT services within the Life, Annuities and Pensions sector and addresses the following questions
- What are the principal business priorities faced by organizations in the Life, Annuities and Pensions sector?
- What IT initatives are planned by organizations in the Life, Annuities and Pensions sector?
- How relevent are digital initatives to organizations int the Life, Annuities and Pensions sector?
- What digital initatives are planned by orgnizations in the Life, Annuities and Pensions sector?
- What buesiness areas are targeted for digital initiatives by organizations in the Life, Annuities and Pensions sector?
- What digital technologies are planned to be introduced by organizations in the Life, Annuities and Pensions sector?
- What aree the key selection criteria used by organizations in the Life, Annuities and Pension Sector to select suppliers to implement digital initiatives?
- What shifts in sourcing approaches are expected by executives in the Life, Annuities and Pensions sector over the next three years?
- How do compaies in the Life, Annuities and Pensions sector expect their spend on ITS sservices to change over the next three years?

Key Issues & Highlights
The key business issues that need to be addressed by life, annuities and pensions companies are rising costs and complexity, primarily across areas including compliance, customer service and marketing. Within regulatory compliance, life companies need to both manage the increased workload and cost of regulatory changes, and improve visibility of their compliance.

This customer focus includes a need to reduce the cost associated with customer acquisiton, marketing spend, and cost of customers service and account management.

Digital is a significant mechanism in addressing these issues and nearly 80% of life, annuities and pensions cmpanies see digtial as highly relevant to their industry. In particular, life companies are
- Aiming to reduce their cost of doing business and enhance thier sales and service through the expanded digitalization of theeir operationns
- Focusing their digital initiatives on digital sales and service including electronic support for claims andd exits
- Increasing theeir usage for SaaS for new initatives while automating IT operations and support to reduce operating cost
- Increasingly evaluating vendors on their industry knowledge with elements of digital spend migrating to niche vendors


1. Introduction
2. Executive Summary
3. Market Forecast & Vendor Market Shares
4. Key Business Priorities & Objectives
5. Key IT Initiatives
6. Digital Initiatives Planned
7. Anticipated Changes in IT Budget

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