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IBM - Recruitment Process Outsourcing

IBM - Recruitment Process Outsourcing

Who Is This Vendor Assessment For?

NelsonHall’s Recruitment Process Outsourcing vendor assessment for IBM is a comprehensive assessment of IBM’s recruitment process outsourcing offering and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for recruitment process outsourcing RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector

HR decision makers.

Key Findings & Highlights

IBM, offers HR BPO services alongside its wider BPO services in its Global Process Services (GPS) division.

IBM offers end to end RPO that uses behavioral science methodologies for sourcing. In 2012 it developed the Archetype Study, a cultural fit assessment methodology that helps identify archetypes in a culture. IBM’s RPO offerings also includes employment branding, sourcing, screening, selection, background checks, reporting and analytics.

Today the IBM RPO organization has ~1,600 employees providing RPO services. IBM provides RPO to >80 countries in ~30 languages. It has ~12 global RPO contracts covering three or more regions. NelsonHall estimates that IBM performed ~75k–85k permanent hires in 2014.

Kenexa supports a wide range of industries and sectors in placing permanent, permanent positions, however it does not have an MSP offering.

Kenexa targets the following sectors:

Oil and gas

Manufacturing and engineering

IT and technology

Transport and distribution



Travel and transport

Insurance, finance and banking

Life sciences.

Scope of the Report

The report provides a comprehensive and objective analysis of IBM’s recruitment process outsourcing offering, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities.

1. Strategy
2. Background
3. Financial Analysis
4. Organization Structure
5. Target Markets
6. Key Offerings
7. Strengths & Challenges
8. Emphases and priorities in 2014/2015
9. Outlook

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