IBM - RPA and AI in Banking BPS
Who Is This Vendor Assessment For?
NelsonHall’s Retail Banking BPS Vendor Assessment for IBM is a comprehensive assessment IBM’s RPA and AI offerings and capabilities for the banking industry designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofRPA and AI services and identifying vendor suitability for bankingindustry (consumer banking, commercial banking, and capital markets)RPA and AI services RFPs
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the support servicessector.
Key Findings & Highlights
This NelsonHall assessment analyzes IBM’s offerings and capabilities in RPAand AI services for the banking industry. IBM is one of a number of bankingservices vendors analyzed in NelsonHall’s comprehensive industry analysisprograms.
IBM began its automation journey ten years ago by deploying simple scripting and macros into client operations to automate manual processes.Over the past two years, clients have been increasing their demand for automation services and IBM has been delivering RPA for data management and processing. IBM’s roadmap for automation adoption is:
focus of past ten years of client engagement:
Automation of simple transactional data
Robotic process automation:
majority of banking clients today are at this level of maturity:
Management of structured data and simple rules
Autonomic process automation:
early adopters beginning to deploy these capabilities:
Management of unstructured data and complex rules
early adopters considering strategy and deploying a few POCs:
Combining RPA and AI to improve processingIBM works with third party and proprietary solutions and platforms for its RPA and AI offerings.
Scope of the Report
The report provides a comprehensive and objective analysis of IBM’s RPA and AI services for banking offerings, capabilities, and market and financial strength, including:
Identification of the company’s strategy, emphases and new developments
Analysis of the company’s strengths, weaknesses and outlook
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.