Who Is This Vendor Assessment For? NelsonHall’s Payroll Services vendor assessment for IBM is a comprehensive assessment of IBM’s payroll services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll services RFPs - Vendor marketing, sales, and business managers looking to benchmark themselves against their peers - Financial analysts and investors specializing in the support services sector - HR and payroll decision makers.
Key Findings & Highlights IBM Cognitive Process Services (IBM), headquartered in Armonk, New York, provides a range of back-office and industry-specific outsourcing services through its Global Business Services (GBS) business segment.
GBS’ Talent and Engagement (T&E) segment includes the following offerings:
- HR transformation and optimization: helps develop and sustain a highperforming HR function to drive enhanced organizational outcomes - Talent acquisition and optimization: solutions and services to target, recruit, and hire talent; compensate fairly; and manage performance - Talent development and optimization: strategy and implementation of continuous personalized learning - Talent analytics and cognitive HR: analytic insights and personalized employee experiences that support transformative solutions across the HR lifecycle - Cloud HCM: supports the transformation of the employee and manager experience as organizations shift to cloud based HR platforms - Talent experience and engagement: designs and delivers engaging employee experiences to enhance business results and the client experience - Digital change management: contemporary methodologies and tools backed by behavioral science and analytics to help clients shape, plan, and execute business change initiatives.
IBM offers a fully managed payroll outsourcing model, delivering ~8.1m payslips annually to ~620k client employees globally.
Payroll services are offered as standalone or as part of broader multiprocess HR services; ~25% of its payroll clients are standalone, with ~75% being delivered with at least one other HR service, most commonly contact center and workforce management.
Scope of the Report The report provides a comprehensive and objective analysis of IBM’s next generation payroll services offering, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphasis, and new developments - Analysis of the company’s strengths, weaknesses, and outlook - Revenue estimates - Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts - Analysis of the company’s offerings and key service components - Analysis of the company’s delivery organization including the location of delivery locations.