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IBM- Digital Transformation Services

IBM- Digital Transformation Services

Who Is This Vendor Assessment For?
NelsonHall’s Digital Transformation Services Vendor Assessment for IBM is a comprehensive assessment of IBM’s digital transformation services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital transformation services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the digital transformation sector.

Key Findings & Highlights

IBM is currently focusing on a sub-set of services, its Strategic Imperatives, focused on cloud, cognitive computing, analytics, security, mobile and social.
In 2015 and 2016, IBM completed several acquisitions to expand these digital consulting capabilities, including:
- Bluewolf: a Salesforce implementation consultancy with 12 global offices and ~500 FTEs
- Aperto: a digital agency with headquarters in Berlin, Germany with ~300 FTEs
- ecx.io: a Dusseldorf, Germany based digital agency with ~200 FTEs
- Resource/Ammirati: a U.S. digital marketing and creative agency with ~300 FTEs in Columbus, Chicago, and New York.
IBM’s overall strategic focus is on the growth and expansion of its strategic imperative solutions that span cloud, cognitive, analytics, social, mobile and security. These capabilities are specifically targeted at enabling digital transformation and are delivered by consulting resources from GBS, iX, and Global Technology Services (GTS). IBM has developed several platforms to support the development of solutions targeted at addressing digital transformation priorities.
IBM reported that it had ~378k employees as of December 2015. NelsonHall estimates that GBS Consulting has ~100k employees, with ~30k focused on digital transformation.
The IBM iX was launched in 2014, with ~1k FTEs. With the subsequent acquisitions and organic growth, NelsonHall estimates that IBM iX now has ~5k FTEs.
The strategic imperatives form the core of IBM’s digital transformation approach, primarily through the migration to cloud environments and the incorporation of Watson cognitive capabilities. IBM is also focused on growing its enterprise application implementation capabilities, particularly around SAP HANA, Oracle, and Microsoft solutions.

Scope of the Report

The report provides a comprehensive and objective analysis of IBM’s digital transformation service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.


1. Introduction and Strategy
2. Offerings
3. Delivery Network
4. Key Clients
5. Strengths and Challenges

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