Who Is This Vendor Assessment For? NelsonHall’s Customer Management Services (CMS) profile on Hewlett Packard Enterprise is a comprehensive assessment of Hewlett Packard Enterprise’s offerings and capabilities designed for: Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs Vendor marketing, sales, and business managers looking to benchmark themselves against their peers Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights HPE Services acquired its current customer management services capability through the $13.9bn acquisition of EDS in 2008. EDS brought to HP a well-established BPO business in which customer management services was a major component. HPE Services provides customer support, sales and marketing support services, and contact center services embedded within wider BPS contracts such as F&A, healthcare administration, document management, HRO and ITO. It offers customer management services in: Customer care Sales Technical support Fulfillment and back-office Consulting and analytics.
Scope of the Report The report provides a comprehensive and objective analysis of Hewlett Packard Enterprise’s CMS offerings and capabilities, and market and financial strengths, including: Identification of the company’s strategy, emphasis, and new developments Analysis of the company’s strengths, weaknesses, and outlook Revenue estimates Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the location of delivery locations.