Global Customer Management Services Market Forecast 2014-2018
Who Is This Market Forecast For?
NelsonHall’s “Global Customer Management Services Market Forecast: 2014-2018” report is a comprehensive market forecast report designed for:
Sourcing managers monitoring the customer management services industry and identifying vendor suitability for shortlists and RFPs
Executives seeking assistance in identifying levels of customer management services vendor presence by geography
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Scope of the Report
The report provides a forecast for the global customer management services market overall and by service line. It covers the following:
The customer management services market size for 2013 and the forecast for these markets through 2014 to 2018
The customer management services market size and forecast for North America, specifically covering the U.S. and Canada, EMEA, specifically covering U.K., France, Germany, and Italy, Asia Pacific and Latin America
The customer management services market size and forecast for customer care, technical support, revenue generation, WAHA, and social media
Identification of the leading vendors together with their revenues and market shares by geography.