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Genpact - Procurement BPO

Who Is This Vendor Assessment For?

NelsonHall’s procurement BPO profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities in procurement BPO. It is designed for:
Sourcing managers monitoring the capabilities of existing suppliers of procurement BPO services and identifying vendor suitability for Procurement BPO RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

Genpact’s procurement BPO services are part of its wider SCM BPO offering.
Genpact’s procurement BPO services were primarily built on the back of its F&A BPO activities, and started with transactional processing activities.
Genpact’s S2C services are mostly support services for category managers and strategic sourcing personnel.
Genpact also offers a range of analytics and diagnostic services, the latter using its SEP framework and methodology.

Scope of the Report

The report provides a comprehensive and objective analysis of Genpact’s procurement BPO offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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