Firstsource- Transforming Customer Management Services through analytics
Who Is This Vendor Assessment For? NelsonHall’s Transforming Customer Management Services (CMS)Through Analytics profile on Firstsource is a comprehensive assessment of Firstsource’s offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
In November 2014, Firstsource acquired a minority stake in nanobi Analytics. The Bangalore based nanobi was established in 2012 and offers Analytics-as-a-Service to enterprises on a cloud based pay-as-youuse subscription model.Firstsource offers CMS analytics as an embedded service.Firstsource offers analytics in customer management services in:
Data management Reporting Analytics Predictive and prescriptive analytics CX consulting and process optimization.
Scope of the Report The report provides a comprehensive and objective analysis ofFirstsource’s CMS analytics offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and newdevelopments Analysis of the company’s strengths, weaknesses, and outlook Revenue estimates Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the location of delivery locations.