Who Is This Vendor Assessment For? NelsonHall’s retail banking BPS vendor assessment for FIS is a comprehensive assessment of FIS’ retail banking BPS offerings and capabilities designed for: Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for retail banking BPS RFPs Vendor marketing, sales and business managers looking to benchmark themselves against their peers Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights This NelsonHall assessment analyzes FIS’ offerings and capabilities in retail banking services. FIS is one of a number of retail banking services companies analyzed in NelsonHall’s comprehensive industry analysis programs. FIS has been delivering retail banking BPS since 1999. Its initial back-office services targeted deposit operations including: Account opening and maintenance Transaction disputes and reconciliation. Prime candidates in need of deposit operation BPS services were direct banks that needed to create back-office operations to deliver a newly formed bank. FIS has continued to expand its BPS services to financial institutions; services include lending operations, call center services, and collections, to assist in cost reduction for clients. FIS delivers its BPS services from six U.S. operations centers. In addition, FIS has a delivery center in Gurgaon, where it anticipates increasing staffing to deliver retail banking BPS services in 2017. The 1.5k member FIS BPS staff are currently performing approximately: 2m deposit, savings and loan accounts annually 29m calls annually $500m collections annually. FIS partners with third party vendors for the following software used in its retail banking BPS: Workflow: nGage solution, hosted at FIS Escheatment processing solution: Keane solution Social media monitoring: Social IQ. FIS’ primary targets for retail banking BPS are mid-tier retail banks and subsidiaries of global banks based in the U.S. FIS targets clients with over $5bn in assets. FIS’ client types include: Tier 1 large financial institutions and/or global bank subsidiaries Mid-tier banks with >$5bn in assets Online banks.
Scope of the Report The report provides a comprehensive and objective analysis of FIS’ retail banking BPS offerings, capabilities, and market and financial strength, including: Identification of the company’s strategy, emphases and new developments Analysis of the company’s strengths, weaknesses and outlook Revenue estimates Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the location of delivery locations.