Who Is This Quarterly Update For? NelsonHall’s Quarterly Update on EXL provides a snapshot of developments at the company in the last quarter. It accompanies NelsonHall’s more comprehensive Key Vendor Assessment program. Both programs are designed for: - Marketing, sales and business managers developing strategies to target service opportunities within the BPO/IT Services markets - Sourcing managers monitoring the capabilities of existing suppliers of IT outsourcing services and identifying vendor suitability for IT services - Consultants advising clients on vendor selection - Vendor marketing, sales and business managers looking to benchmark themselves against their peers - Financial analysts and investors specializing in the BPO/IT services sector.
Key Findings & Highlights - Q1 performance: strong start to 2017, revenues up 9.9% in CC, growth led by Analytics, with Operations Management back on track; ongoing softness in Consulting - Turning around consulting business; created global robotics practice - Claims pipeline is strong; including some large deals - Domain knowledge and analytics capability leading to C-level strategic conversations - Launches $100m share buyback program - Raises full year 2017 guidance at bottom end - Priorities in 2017 include: - Develop integrated offerings spanning consulting, BPS and analytics - Investments in robotics, advanced automation and analytics - M&A and structured deals to enhance capabilities and diversify geo footprint.
Scope of the Report The report provides a quarterly update on EXL, looking at financial performance and key developments during the period. It accompanies NelsonHall’s Key Vendor Assessment program which looks at EXL’ IT and BPO offerings, capabilities, and market and financial strengths, including: - Identification of the company’s strategy, emphases and new developments - Revenue breakdowns - Analysis of the company’s offerings and key service components - Analysis of the profile of the company’s client base including the company’s targeting strategy and examples of current contracts - Analysis of the company’s strengths, weaknesses and outlook.