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EXL - Healthcare Payer BPS

EXL - Healthcare Payer BPS

Who Is This Vendor Assessment For?
NelsonHall’s Healthcare Payer BPS profile on EXL is a comprehensive assessment of EXL’s offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS services and identifying vendor suitability for healthcare payer RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
This NelsonHall vendor assessment analyzes EXL’s offerings and capabilities in the healthcare payer sector.
EXL was established in Delaware, U.S. in 1999 and opened its first operations center in Noida, India in 2000.
In 2002 EXL’s senior management, along with Oak Hill Capital Partners and FT Ventures, acquired EXL from Conseco. In 2006, EXL was listed on NASDAQ, and in the subsequent years, it expanded its operations in the Philippines (2008), and Czech Republic and Romania (2009).
EXL’s capabilities in the healthcare sector were enhanced by the acquisition of SHPS subsidiary Landacorp, in October 2012, for which EXL paid ~$38m in cash.

Scope of the Report
The report provides a comprehensive and objective analysis of EXL’s healthcare payer BPO offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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