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EXL - CMS in Healthcare (Payer and Provider Support)

EXL - CMS in Healthcare (Payer and Provider Support)

Who Is This Vendor Assessment For?

NelsonHall’s CMS in healthcare industry sector profile on EXL is a comprehensive assessment of EXL’s healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs

Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York.

EXL has ~23k employees with ~85% providing delivery from India. It has ~31 delivery centers located in the following countries: India, the Philippines, the U.S., Bulgaria, Romania, Czech Republic, and Colombia.

The majority of EXL’s healthcare payer and provider clients are based in the U.S. The company provides a range of offerings to the healthcare sector including:

Healthcare operations management



Revenue cycle management (RCM).

EXL has delivery centers in support of its healthcare clients in the U.S., India and the Philippines.

Scope of the Report

The report provides a comprehensive and objective analysis of EXL’s healthcare sector offerings, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis and new developments

Analysis of the company’s strengths, weaknesses and outlook

Revenue estimates

Analysis of the profile of the company’s healthcare sector customer base, including the company’s targeting strategy and examples of current contracts

Analysis of the company’s healthcare sector offerings and key service components

Analysis of the company’s delivery organization including the geography of delivery locations used for CMS healthcare sector clients.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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