NelsonHall¡¦s ¡§EMEA BPO Market Forecast: 2013-2017¡¨ report is a comprehensive market forecast report designed for:
Sourcing managers monitoring the business process outsourcing industry in EMEA and identifying vendor suitability for shortlists and RFPs
Executives seeking assistance in identifying levels of BPO vendor presence by service line and geography
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Scope of the Report
The report provides a forecast for the EMEA BPO market overall and by geography and by service line. It covers the following:
The business process outsourcing market size for 2012 and the forecast for these markets through 2013 to 2017
The business process outsourcing market size and forecast for EMEA, specifically covering the U.K., France, Germany, and Italy
The market size and forecast for business process outsourcing by service line covering customer management services, document management, industry-specific BPO including insurance, banking, and government BPO, finance & accounting outsourcing, HR outsourcing and procurement outsourcing
Identification of the leading vendors together with their revenues and market shares by geography and by service line.
Key Findings & Highlights
NelsonHall’s “EMEA BPO Market Forecast: 2013-2017” consists of 87 pages.
The EMEA BPO market is strengthening as BPO becomes increasingly accepted in continental Europe in addition to its traditional stronghold in the U.K., with the Nordics region showing particularly strong BPO contract activity in 2013.