EGS - Customer Management Services
Who Is This Vendor Assessment For?
NelsonHall’s Customer Management Services (CMS) profile on Expert Global Solutions (EGS) is a comprehensive assessment of EGS’ offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
In November 2014, EGS sold its accounts receivable management business to Platinum Equity, a Los Angeles private equity firm, for an undisclosed amount. The sale included several segments of the business: Transworld Systems, education, attorney network, healthcare bad debt, government and U.S. based third party collections. These operations were consolidated under one enterprise, Transworld Systems (TSI).
EGS operates globally with 70 delivery centers in 11 countries and ~40k FTEs. It supports ~120 CMS clients.
EGS offers inbound and outbound CMS services in a multi-shore delivery model. It provides acquisition services including enquiry, sales, registration and enrollment processes, up-sell and cross-sell programs, customer care and support services, and back-office retention and resolution services.
Scope of the Report
The report provides a comprehensive and objective analysis of EGS’ CMS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.