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Dell- Business Process Transformation through RPA and AI

Dell- Business Process Transformation through RPA and AI

Who Is This Vendor Assessment For?
NelsonHall’s Business Process Transformation through RPA & AI profileof Dell Services is a comprehensive assessment of Dell Services’automation-centric service offerings and capabilities in support ofbusiness process transformation designed for:
Sourcing managers monitoring the capabilities of existing suppliers todeliver process transformation and automation using RPA and/or AItechnologies and identifying vendor suitability for RFPs seekingautomation-led process transformation or business process services
Vendor marketing, sales and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector.

Scope of the Report
Dell Services is essentially focusing on incorporating RPA within itscurrent business process services engagements using its operationssupervisors and central automation team to drive automation targets.Dell Services estimates that it typically delivers a 30%-35% cost saving byuse of RPA. Examples of potential additional benefits beyond costsavings delivered by Dell Services’ use of RPA and AI include:
Health plans are expected to pay 90% of claims within 30 days. UsingRPA, it is possible to pay 90% of claims within 15 days
For life insurance, use of a tablet by the insurance salespersonfollowed by use of RPA facilitates instant approval of policies andhence potentially a significant up-tick in sales.

Scope of the Report
The report provides a comprehensive and objective analysis of DellServices’ offerings, capabilities, and market presence in support ofbusiness process transformation through the application of RPA and AItechnology including:
Analysis of the company’s offerings and key service components forachieving business process transformation through the application ofRPA and AI technology
Analysis of the company’s delivery organization for deliveringbusiness process transformation through the application of RPA andAI technology
Analysis of the profile of the company’s RPA and AI-based servicescustomer base, including the company’s targeting strategy andexamples of current contracts
Revenue estimates for the company’s RPA and AI-centric services
Identification of the company’s strategy, emphasis and newdevelopments in support of business process transformation throughthe application of RPA and AI technology
Analysis of the company’s strengths, weaknesses and outlook inachieving business process transformation through the application ofRPA and AI technology.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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