Market Research Logo

Crawford - Workers' Compensation BPO

Crawford - Workers' Compensation BPO

Who Is This Vendor Assessment For?

NelsonHall’s workers’ compensation BPS profile on Crawford & Company (Crawford) is a comprehensive assessment of Crawford’s offerings and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers in the workers’ compensation market and identifying vendor suitability for workers’ compensation BPO RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

This NelsonHall vendor assessment analyzes Crawford’s offerings and capabilities in the workers’ compensation BPS sector.

Crawford is one of a number of insurance BPO providers analyzed in this comprehensive industry analysis.

Crawford’s workers’ compensation services are delivered out of its wholly owned subsidiary, Broadspire, which contributes ~23% of total Crawford revenues.

Scope of the Report

The report provides a comprehensive and objective analysis of Crawford’s workers’ compensation BPS offerings and capabilities, and market and financial strengths, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.


1. Strategy
2. Background
3. Financial Analysis
4. Organization Structure
5. Target Markets
6. Key Offerings
7. Strengths & Challenges
8. Emphases and priorities in 2014/2015
9. Outlook

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report