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Concentrix- Transforming Customer Management Services through analytics

Concentrix- Transforming Customer Management Services through analytics

Who Is This Vendor Assessment For?
NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on Concentrix is a comprehensive assessment ofConcentrix’s offerings and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers ofCMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

In August 2016, SYNNEX completed the acquisition of the Minacs Group Pte. for an estimated $420m, adding 35 delivery centers in ten countries, with ~15k seats, ~21k employees, and 50 clients to Concentrix’s portfolio.The company offers CMS analytics as both embedded and standalone services.Concentrix offers analytics in customer management services in:

Data management
Predictive and prescriptive analytics
CX consulting and process optimization
Marketing analytics.

Scope of the Report
The report provides a comprehensive and objective analysis of Concentrix’s CMS analytics offerings and capabilities, and market and financial strengths, including:

Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.

1. Background
2. Revenue Summary
3. Key Offerings
4.1 Concentrix offerings
4.2 Minacs offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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