Concentrix- Transforming Customer Management Services through analytics
Who Is This Vendor Assessment For? NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on Concentrix is a comprehensive assessment ofConcentrix’s offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers ofCMS and identifying vendor suitability for CMS RFPs Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
In August 2016, SYNNEX completed the acquisition of the Minacs Group Pte. for an estimated $420m, adding 35 delivery centers in ten countries, with ~15k seats, ~21k employees, and 50 clients to Concentrix’s portfolio.The company offers CMS analytics as both embedded and standalone services.Concentrix offers analytics in customer management services in:
Data management Reporting Analytics Predictive and prescriptive analytics CX consulting and process optimization Marketing analytics.
Scope of the Report The report provides a comprehensive and objective analysis of Concentrix’s CMS analytics offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and newdevelopments Analysis of the company’s strengths, weaknesses, and outlook Revenue estimates Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the location of delivery locations.