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Concentrix - CMS in Telecommunications/Cable/Satellite

Concentrix - CMS in Telecommunications/Cable/Satellite

Who Is This Vendor Assessment For?

NelsonHall’s CMS in telecommunications/cable/satellite industry sector profile on Concentrix is a comprehensive assessment of Concentrix’s telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs

Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation. Concentrix is headquartered in Fremont, California and began operations in 1984.

Concentrix has operations in 25 countries, and has ~54k employees supporting clients in ~40 languages throughout ~70 locations. Concentrix provides technical support, customer care, sales and marketing and back office support. It supports clients in the following industries: automotive, banking/financial services, government/public sector, healthcare/ pharmaceutical, insurance, communications/media, retail/e-commerce, consumer electronics, technology, and travel/transportation/tourism.

Concentrix has grown through acquisitions over the years. A detailed list of acquisitions is listed in this profile.

Concentrix has delivery centers in support of its telecommunications/ cable/satellite clients in India, the Philippines, Americas, and EMEA.

Scope of the Report

The report provides a comprehensive and objective analysis of Concentrix’s telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis and new developments

Analysis of the company’s strengths, weaknesses and outlook

Revenue estimates

Analysis of the profile of the company’s telecommunications/cable/satellite sector customer base, including the company’s targeting strategy and examples of current contracts

Analysis of the company’s telecommunications/cable/satellite sector CMS offerings and key service components

Analysis of the company’s delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.


1. Strategy
2. Background
3. Financial Analysis
4. Organization Structure
5. Target Markets
6. Key Offerings
7. Strengths & Challenges
8. Emphases and priorities in 2014/2015
9. Outlook

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