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Capita - Retail Banking BPS

Capita - Retail Banking BPS

Who Is This Vendor Assessment For?
NelsonHall’s retail banking BPS vendor assessment for Capita is acomprehensive assessment of Capita’s retail banking BPS offerings andcapabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers ofcapital market process outsourcing and identifying vendor suitability forretail banking BPS RFPs
Vendor marketing, sales and business managers looking to benchmarkthemselves against their peers
Financial analysts and investors specializing in the support servicessector.

Key Findings & Highlights
Capita’s retail banking BPS is part of its Asset Services division. Capita’sretail banking BPS is focused on loan and mortgage services.Capita entered the mortgage BPS services via acquisition, including:

Capmark Services Europe:
Capmark’s European loan, assetmanagement, and commercial mortgage-backed securities adminservices unit, acquired in June 2009
Barclays Capital Mortgage Servicing securitized commercial loan unit:
acquired in February 2011
Crown Mortgage Services:
Crown was a mortgage servicer which hadmany specialty lenders as clients. Acquired in May 2014
Western Mortgage Services Limited:
acquired in August 2015 as partof the contract with the Cooperative Bank
Vertex Mortgage Services:
included a mortgage origination andadministration platform; with U.K. and Canadian clients. Acquired inSeptember 2015.Vertex has a corporate strategy of growth through acquisition. Capita islikely to continue to acquire mortgage processors to build further scale inthe industry.Capita’s retail banking BPS is focused on the U.K. market but providesglobal support for its global clients

Scope of the Report
The report provides a comprehensive and objective analysis of Capita’sretail banking BPS offerings, capabilities, and market and financialstrength, including:

Identification of the company’s strategy, emphases and newdevelopments
Analysis of the company’s strengths, weaknesses and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the locationof delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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